I couldn’t solve those kids’ problems. I couldn’t ensure their safety, or take away the hurt. What I could do was ask a question: ‘What would you like to see happen?’ I couldn’t promise it would come true. But oftentimes, I was the first person who’d ever asked, who’d acknowledged that they had choices—that they were humans with preferences and wants that deserved to be considered.

~ Sara Wachter-Boettcher

http://www.sarawb.com/2015/03/02/content-amid-chaos/