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Instead of compliance we need innovation, and to foster innovation we need freedom. People need to feel free to act in the best interest of their stakeholders or, in Moore’s terms, to do what is best in terms of their particular circumstances. To achieve that, we have to make public-sector managers responsible. They have to be able to choose what to do, free from the obligation of compliance. The way to foster innovation is by changing the locus of control from the regime, which compels compliance, to the public-sector manager, who is the person who actually needs to change.

Inspection of performance should be concerned with asking only one question of public-sector managers: ‘What measures are you using to help you understand and improve the work?’

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http://russelldavies.typepad.com/planning/2013/01/failure...

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