“~ Jeff SussnaUncertainty and failure are part of the nature of software-as-service. They are, to use @seungchan’s term, part of its “materiality”, just as flexibility or brittleness are part of the materiality of the wood or metal or plexiglass used to make a piece of furniture.
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http://blog.ingineering.it/post/72964480807/empathy-the-e...
http://twitter.com/Mr0grog/status/46479...
Mr0grog tweeted this May 09, 2014